Support

Need help right away? Start a live chat for the fastest route — you’ll usually connect with an agent within minutes, any time of day. Prefer writing? Email support@luckybird.io and expect a reply within 12–24 hours. If you want to speak by phone, request a callback through chat or email and an agent will call you back, typically within the same business day.

What to expect from each channel

Live chat: near-instant responses for account issues, deposits, bonus activation, or technical questions. Email: best for detailed requests, document uploads for verification, or follow-ups — most emails are handled within 12–24 hours. Phone callback: used for complex account or payment matters where a real-time conversation helps; callers receive clear next steps and case tracking. We prioritize urgent transaction and security matters, and will flag high-priority cases so you get faster updates.

Self-service answers when you want them faster

Before contacting support you can search the Help Center for step-by-step guides on deposits, withdrawals, KYC, and bonus rules. The FAQ section covers common questions about payment methods (Bitcoin/BTC, Diners, MasterCard, Visa), currency support (USD), and how to claim the 100 Lucky Coins welcome offer. Visit our Support Center for quick articles, walkthroughs, and troubleshooting tips.

Payments, verification, and gameplay help handled with care

Our team knows the details: from confirming crypto deposits to guiding you through verification checks and resolving payout queries. We also assist with game-related issues across our catalog from providers like 1spin4win, Belatra Games, Bgaming (Softswiss), Endorphina, and GameArt. If a bonus or treasure chest isn’t credited, we’ll review the account activity and get you back on track.

Real people, clear answers, and follow-through

Contacting support won’t leave you with generic replies. Agents provide personalized troubleshooting, cite relevant policy points when needed, and supply clear timelines for resolution. When a case requires escalation, you’ll receive progress updates until it’s resolved. Our goal is to remove friction so you can focus on gameplay with confidence.

We’re available around the clock and ready to help — reach out anytime and expect friendly, efficient support that keeps your account, deposits, and bonuses moving smoothly.